Case studies

GSK PRO

When science needs to reach further. Full digital strategy to grow, diversify and federalize the GSK PRO community.

Healthcare · Pharma2 months · 2025
Content strategyPerformance mediaDigital event productionReal-time optimizationCommunity managementInfluencer marketing
New doctors
+2,000

in 2 months

6% growth on a massive base

Event sign-ups
+500

Live MasterClass

Live attendees
250

Connected for a full hour

On-demand views
+300

Post-event

Comments
+800

Active community conversation

The Challenge

In an increasingly challenging market — where vaccination is dropping and public conversation is saturated with misinformation — science needs to reach further. So we asked ourselves: how do we accompany those who accompany?

GSK PRO already had a large community: 35,000 healthcare professionals. But to inspire change, we needed to reach many more. So we set an ambitious goal: grow, diversify and go federal.

Our strategy

The Solution

To reach further, we joined forces. Two teams. One mission. We designed a simple, direct and human path for new professionals to join without friction.

01
Phase 01

Listen and design

  • Simple, direct and human path for new doctors to join without friction
  • Onboarding designed to minimize drop-off and maximize qualified sign-ups
  • Messages adapted for healthcare professionals — close tone without losing scientific rigor
02
Phase 02

MasterClass — a real conversation space

  • Dynamic format, different from the traditional industry classes
  • Speakers who already connect with thousands of professionals
  • An encounter designed to feel close — even from digital
03
Phase 03

Real-time optimization

  • 2 months optimizing every piece, every message, every decision
  • Digital didn't just help us communicate — it powered conversions
  • Every real-time decision brought us closer to one more professional
What we did

Step by step

01

Streamlined, human registration path for new healthcare professionals

01/06
02

Dynamic MasterClass with industry voices — different from the standard format

02/06
03

Digital event designed to feel close

03/06
04

2 months of real-time optimization: every piece, every message, every decision

04/06
05

Federal activation — reach to professionals across the country

05/06
06

On-demand replays post-event to extend impact

06/06
We didn't add leads — we added community. We added trust. When science needs to reach further, the community responds. And with the power of digital, we turned that reach into real impact.

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